Rest assured; your satisfaction is our priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about WashApp Florida (referred to as “we,” “us,” “our”, or “WashApp”) or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.
WASH AND FOLD LAUNDRY TERMS
By utilizing our Wash & Fold service, you acknowledge and agree that your garments are suitable for laundering using water, on a regular cycle, and for tumble-drying in a machine. We hold no liability for any damage sustained by clothing or laundry that is unsuitable for these standard laundering procedures or hasn’t been expressly identified as such.
As the customer, I hereby acknowledge and consent to the following terms:
• A minimum of 15 pounds is required for on-demand wash and fold laundry processing, encompassing both pick-up and delivery services. The base charge for WashApp Florida service will consistently be calculated based on a 15-pound weight.
• In cases where our home delivery service is utilized, and the order value is under $30, an automatic $10 delivery fee will be applied.
• Throughout the duration of their service, account holders are responsible for ensuring accurate and up-to-date contact information, including a current phone number (preferably a mobile number), email address, and service location details. Additionally, any information relating to access to the service location (e.g., building key, access code) should be provided. Failure to do so might lead to delays in order pick-up/delivery.
• Only Debit/Credit Card payments are accepted from residential customers. Our process does not accommodate cash or check payments upon delivery. Account holders must ensure the accuracy of their card information; failure to do so may result in order delivery delays and/or a temporary hold on the account until outstanding dues are settled and card details are updated. Misuse of this policy will result in service cancellation, with cancellations subject to case-by-case review.
• Any bags not provided by WashApp Florida must be labeled with the account holder’s name before the scheduled pick-up.
• Orders must be placed outside the residence, in clear view, within the designated pick-up and delivery area (if different from the front door), between 7:30 AM and 4:00 PM. Our drivers bear no responsibility for missed or incomplete order pickups. A $15 late cancellation fee may be charged if an order is unavailable for pick-up upon arrival.
• Any Special Requests must be submitted in writing at least 24 hours prior to order pick-up. Such requests can be included in the Additional Information section during checkout or via our Special Requests Form. While our team strives to accommodate all requests, we cannot be held liable for errors in processing due to inadvertent misreading or oversight.
• We cannot assume responsibility for inherent weaknesses or defects in materials that may lead to fabric tears or small holes forming during processing, which were not readily apparent prior to laundering.
• We do not guarantee against color fading, color bleeding, shrinkage, or damage to delicate fabrics. We also do not assume liability for damage to auxiliary items like belts, buttons, beads, ties, or zipper pulls.
• Non-washable accessories, such as belts, pins, and stickers, should be removed by the customer before order pick-up.
• Bags and individual items must be inspected for potential hazards prior to pick-up, including but not limited to stickers, pens, markers, crayons, jewelry, razors, or needles.
• Hang Dry Only items should be placed in separate bags labeled with the Customer’s Name, indicating the service as Hang Dry. Alternatively, these items can be placed in the provided WashApp Florida Hang Dry Drawstring Bag.
• Complete stain removal cannot be guaranteed for all stains, as some may be permanent. Customers can leave notes about stains in the special instructions section when placing orders.
• With our home delivery concierge service, WashApp Florida assumes no responsibility for items before pick-up or after delivery. It is the customer’s responsibility to safeguard items during this period.
• Our delivery concierge service will pick up orders between 7:30 AM and 4:00 PM and deliver between 12:30 PM and 7:30 PM. While specific pick-up or delivery times cannot be assured, we require access to the customer’s service location within these timeframes. Missed pick-ups or delayed deliveries due to access issues within these timelines are not WashApp Florida’s responsibility.
• By enrolling in our Monthly Subscription Service, you affirm that your garments are suitable for standard washing and drying processes. We disclaim liability for damage to clothing/laundry not intended for these processes. Acceptable items within this service include towels, sheet sets, and blankets up to 50”x60”. Each bag can hold approximately 30 pounds of laundry. Prepaid poundage overages are subject to a $2.35/lb charge, billed during delivery.
For example, Anna has subscribed to a Medium Team Eash Subscription, covering 120 pounds of wash and fold laundry per month. In a given month:
Week 1: 29 pounds
Week 2: 15 pounds
Week 3: 45 pounds
Week 4: 36 pounds (Jane exceeds her monthly limit by 5 pounds, resulting in an additional charge of $11.75)
• Subscription Services are billed on a monthly basis, with automatic charges applied to the credit/debit card on file unless the account holder opts out. Upon subscribing, the service is valid for an entire month; opting out during the month results in forfeiture of any unused service, which does not carry over to the following month. In cases of skipped services due to travel or other reasons, double the Subscription Level poundage should be sent with the next scheduled pick-up.
• If the debit/credit card on file is declined during renewal, the account will be opted out of the current plan automatically. Updating the card and opting back in are the customer’s responsibility; this action might also cancel any recurring pickups.
• Additional household items can be included with the service, subject to per-piece charges billed upon delivery.
• Damaged items: While we take pride in caring for items, we do not guarantee against color loss, bleeding, shrinkage, or damage to weak or tender fabrics. WashApp may be held liable for damages it causes, with reimbursement up to the full value of the item possible. Depreciation assessment follows the International Fair Claims Guide for Consumer Textiles Products, with different reimbursement methods for items under $100 and over $100.
• Lost items: WashApp is not responsible for items before pick-up or after delivery. It is the customer’s responsibility to ensure item safety during this time. Non-WashApp bags must bear the account holder’s name to prevent lost orders due to inadequate identification. Lost items must be reported within 24 hours of delivery, with WashApp making reasonable efforts to track processed items.
• We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result, we can’t be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.
• Contaminated items:We do not accept items posing risks to our team or other customers, such as those contaminated with bodily fluids, cloth diapers, excessive pet hair, moisture, mildew, household pests, poison ivy or oak, hazardous chemical residue, or bedding exposed to COVID.
• Allergies:We use laundry detergents for all our personal laundry customers and laundry detergents for all our personal laundry customers. They are mark as a “hypoallergenic.” However, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing machines.
• Special Requests: Evaluated on a case-by-case basis, Special Requests must be provided in writing at least 24 hours before pick-up. Fulfillment is not guaranteed, and service limitations may hinder certain requests.
Fee Schedule:
Note: As our business changes, we may want to modify some of the terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.
WEBSITE TERMS
The website uses cookies to help personalize your online experience. By accessing WashApp Florida, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of WashApp Florida; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to WashApp Florida. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of WashApp Florida’s logo or other artwork will be allowed for linking absent a trademark license agreement.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Unless otherwise stated, WashApp Florida and/or its licensors own the intellectual property rights for all material on WashApp Florida. All intellectual property rights are reserved. You may access this from WashApp Florida for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from WashApp Florida
Sell, rent, or sub-license material from WashApp Florida
Reproduce, duplicate or copy material from WashApp Florida
Redistribute content from WashApp Florida
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. WashApp Florida does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of WashApp Florida, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, WashApp Florida shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
WashApp Florida reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant WashApp Florida a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.